Cancelling a Shipped Order

In Aptify, to cancel an order that has already been marked as shipped, you create another order, called a cancellation order, that reverses all or part of the original order. Aptify provides a wizard that handles this process for you, but you can also manually create a cancellation order, if desired.

This topic describes the available methods for cancelling an order that has been Shipped and related processes:

• Using the Order Cancellation Wizard
• Manually Creating a Cancellation Order
• Creating a Refund
• Marking Returned Goods as Damaged (Not Returned to Stock)
• Overriding Shipping and Handling Refunds on Cancellation Orders
• Processing Return Authorizations