About the Issue Service Reports

Aptify provides three Crystal Reports for the Issues service that summarize issue information and displays data from associated Cases:

• About the Bug Report
• About the Support Issues By Client Report
• About the Support Issues Report

See Using the Report Wizard for information on how to launch reports in Aptify.

About the Bug Report

This report consolidates information about a set of issues in a tabular format. Each issue is a row in the table. The report displays the following fields as column headings:

• Issue ID: The ID assigned to the issue.
• Name: The name of the issue.
• Product: The name of the product to which the issue applies.
• Category: The issue's category.
• Recorded By: The employee who recorded the issue.
• Description: The issue's description.
• Initial Response: The initial response from the employee assigned to resolve the issue (if applicable).
• Recorded: The date the issue was recorded.
• Completed: The date the issue was completed (if applicable).

About the Support Issues By Client Report

This report displays information about the clients who have submitted cases linked to a set of issues. The report is run from a view of Issues. Client information is obtained from Cases records that are linked to these Issues via Related Issues records (see Specifying Related Issues for more details).

The report is organized in a hierarchy format grouped by Case Company and then by Case Contact. For each Contact, the report displays information about the Issues linked to Cases submitted by that Contact.

For each issue that is linked to a contact, the report displays the following fields:

• Name: The name of the issue.
• Description: The issue's description.
• Recorded By: The employee who recorded the issue.
• Category: The issue's category.
• Priority: The issue's current priority level.
• Status: The issue's current status.
• Date Reported: The date the issue was reported.

About the Support Issues Report

This report displays information about Issues and the Cases linked to those Issues in a tabular format. Each issue and associated case is a row in the table. Note that if an issue is linked to more than one case, it will appear multiple times in the report, once per linked case. As described in Specifying Related Issues, Cases records are linked to Issues via Related Issues records.

The report displays the following fields as column headings:

• Issue ID: The ID assigned to the issue.
• Issue Name: The name of the issue.
• Case ID: The ID assigned to the case.
• Case Title: The name of the case.
• Client: The Company specified on the Cases record.
• Issue Category: The issue's category.
• Issue Priority: The issue's current priority level.
• Issue Status: The issue's current status.
• Case Status: The case's current status.

Related Topics

Using Case Management

Managing Cases

Managing Issues