Managing Cases

The Cases service provides the core functionality for the Aptify Case Management service. A Cases record tracks all aspects of a service ticket or customer support request from initial receipt to final resolution.

This topic contains links to the sub-topics that describe how to manage Cases in Aptify.

• Creating Cases from the Wizard
• Creating Cases from the Service
• Creating Additional Case Assignees
• Managing Case Costs
• Specifying Related Issues
• Closing Cases and Tracking Customer Satisfaction
• Sending an Automatic Notification to Customers and Primary Assignees