About the Case Priorities Form

This service stores the available priorities that can be assigned to cases. Typical priorities include Low, Medium, and High.

Attachments Tab

The Attachments tab lists any files relevant to the Case Priorities record.

General Tab

Name (required)

The name of the priority level.

Description

A description of the priority level.

Rank

Specifies the relative rank of the priorities. Priorities are shown in rank order from lowest to highest in the Priority drop-down field on the Cases form.

Related Topics

Using Case Management

Managing Cases

Managing Issues