About the Related Issues Form

Whereas a Case is a specific report from a customer, Issues correspond to general problems that can be encountered by a customer. Therefore, there can be many cases reported for the same issue. Likewise, a single case report could reference multiple issues.

Aptify tracks the relationship between cases and issues on the Related Issues tab of a Cases record. See About the Cases Form for more details.

Issue

Specifies an issue that applies to this case. This field links to the Issues service.

Related Topics

Using Case Management

Managing Cases

Managing Issues